Customer Account Manager

Summary:  Reporting to the Sales Manager, the Customer Account Manager is a key member of the Customer Support Team (CST) who will support all products of CEF.  Responsible for managing multiple customer accounts and for all functions of key customer accounts as it relates to the base business including bookings, pricing, and customer communication.  The Customer Account Manager is the voice of the customer working with Operations to ensure key objectives are achieved. 

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Support the customer’s account and relationship
  • Collaborates with the Sales Manager and departments in meeting contractual commitments, production schedules and in resolving problems
  • Review and confirm customer contractual and PO requirements
  • Work with and provide guidance to the CA and SE assigned to the customer
  • Monitor, contest, and improve customer account scorecard data
  • Assist the Sales Manager on preparing bookings forecast and plan
  • As a member of the Customer Support Team (CST) works as part of a team to address all product line issues including production, engineering, delivery, sales, and quality
  • Prepare quotes and pricing for submittal to the Sales Manager
  • Lead customer OOR discussions to ensure accurate and timely information is provided to the customer
  • Support/lead customer visits both onsite and externally as requested
  • Employee’s primary duties require him/her to use discretion and independent judgment.

Supervisory Responsibilities                                            

No supervisor responsibilities

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience                                            

Bachelor's degree (B. A.) from four-year college or university; five (5+) years related experience and/or training; or equivalent combination of education and experience.

Language Skills                                           

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills                                                 

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability                                                    

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills                                           

To perform this job successfully, an individual should have knowledge of Contact Management systems; Order processing systems; Project Management software; Spreadsheet software and Word Processing software.

Certificates, Licenses, Registrations

Current driver's license                                  

Other Qualifications                                                

Must be able to travel 10% to 20% of the time.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand; walk; use hands to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.

The employee is expected to adhere to all company policies.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties assigned to meet the ongoing needs of the organization.

Full Benefits including: Medical, Dental, Vision, Supplemental Health Benefits, FSA/HSA, Vacation, Personal Time, Holidays, 401K, ST/LT Disability, Life/AD&D Ins., Legal Ins., Identity Theft, Pet Ins., Auto & Home Ins., Commuter Benefits, Tuition Reimbursement
 
Equal Employment Opportunity
CEF Industries is an Equal Opportunity and Affirmative Action Employer. CEF is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race (and traits associated with race including but not limited to hair texture and protective hairstyles such as braids, locks, and twists), religion, color, sex (including pregnancy and gender identity), sexual orientation, national origin, ancestry, age, gender identity or expression, disability, family medical history or genetic information, veteran status, military service, marital status, order of protection status, citizenship status, or any other characteristic protected by applicable law. Must be authorized to work in the U.S., ITAR/EAR compliance is required for all positions.  To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. ("Disability/Veteran/VEVRAA Federal Contractor”) If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf

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